Refund policy

TRUWEAR RETURNS & EXCHANGES   

Need to make a return or an exchange? 

Just follow these simple steps: 1) Send an email to: [email protected] to tell us why you want to return/exchange your product. 2) Wait for a return email from Truwear that will have a return label attached. 3) Print off the return label, attach it to the package, and send it in the mail; we’ll take care of the rest.  

or reach out to

https://truwear.loopreturns.com/

RETURN & EXCHANGE POLICY  

If any item in your order does not meet your expectations, return it, free of charge, within 30 days from the date of purchase to receive a full refund, or exchange for a different size, color, or style. If you have need to return an item past the 30 days window, we will accept items up to 60 days after purchase for store credit. All returned items must be in their original, unworn, resaleable condition with hang tags still attached to be eligible for a refund or exchange. TRUWEAR’s return and exchange policy does not cover ordinary wear and tear, or damage caused by improper use or accidental damage. After your return has been processed, you will receive a confirmation email with details of your refund, new item, or store credit. If your return is for store credit or an exchange, it will be available as soon as your returned item is received and processed (typically 1–2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time (of up to 10 business days after we receive your return item) for the funds to post to your original form of payment.  

DAMAGED OR DEFECTIVE ITEMS  

TRUWEAR is committed to delivering the highest quality professional wear 100% of the time. Unfortunately, on very rare occasions, damaged or defective items evade our quality control measures and ship to our valued customers. If you believe that you have received a damaged or defective item, please let us know immediately at [email protected]. We will respond as quickly as possible and do all that we can to fulfill our commitment.  

RETURN/EXCHANGES FAQ 

What items are returnable for a full refund? 

  • Items purchased and delivered within 30 days
  • Items purchased and delivered within the United States of America
  • Unworn, resaleable, items with hang tags still attached items
  • Items delivered damaged or unwearable 

What items are eligible for store credit or exchange? 

  • Items purchased and delivered within 60 days
  • Items purchased and delivered within the United States of America
  • Unworn, resaleable, items with hang tags still attached items

What if I want to return an item I purchased on sale/clearance? 

  • Merchandise purchased at a discounted price can be returned and refunded for the discounted purchase price amount within 14 days of acquisition. Clearance & Final sale items cannot be returned or refunded.  

Is it easy to return purchases? 

  • Simply fill out our online form, print off the necessary return label, and drop your return in the mail. We will begin processing your return upon notification of mailing. 

How soon will I get my refund? 

  • Please allow up to 10 business days for full refunds to be processed, and/or 1-2 business days for store credit or exchange returns.Â